My friend recently left her mobile phone charging on her desk. Imagine returning a while later only to find that your her mobile phone has switched off and wouldn’t start up. Everyone one of us born in this day and age has faced this panic. As an IT manager, it is your duty to protect the organization in case of disaster. But when making a case of Disaster Recovery (DR) solutions, every IT manager agrees that between them and business managers, there exists a gap in understanding DR importance.
It often seems like IT and Business are on the opposite sides of a battle. “Business managers care more about revenue and customer satisfaction while turning a blind eye to the IT support required for the business to achieve its goals” is the common cry. IT receives attention only when it impacts company revenue or during budget cuts. While this may seem unfair, we would deem this as an ideal opportunity to bring up disaster recovery. How do you build a case for DR while managing expectations?
A good place to start is for IT to be honest about their lack of confidence in meeting DR requirements. However, before you do, it is helpful to remind ourselves how our businesses are impacted during disasters. This will help us later to plan our case. A single event of downtime, however small, can impact businesses manifold, sometimes as much as $5000/min. Apart from loss of revenue, a business can also face loss of reputation thereby devastating shareholder value, and productivity loss for both the organization and end-users. Data loss might have legal ramifications and financial impact in the form of equipment costs.
There also arises a false sense of security, regarding hardware resiliency of the drive. High availability of backups though reassuring also require adequate testing for viability and frequent upgrades to the latest available hardware. And while the source of the problem is being identified and recovery measures are being rolled out, the company has to resume operations. All companies nowadays have technology in their DNA and when there isn’t sturdy DR plan in place, operations halt. So, in the case of a disaster, IT and Business managers’ need to consider the other as strategic partners and arrive at a common definition of the problem.
So, let’s think of this as an exercise in translating DR requirements into business information. Consider the business impact of DR in terms of the previously mentioned parameters.
Some of the questions to consider are-
How is success measured by both IT and Business managers in your office?
Do you have a common set of objectives and goals?
How do you value performance?
What are the applications and processes that are critical in meeting these goals?
Use our Analytics tool to understand how DR will impact service and response times.
Once a common language is established, build on the trust. Proactively, look for missed opportunities for both IT and Business to boost customer satisfaction, drive revenue and grow market share. Take charge by leading your business into the social era. Seek the best tools available in the market at the available budget. Cloud computing is no longer in its adolescence stages. DRaaS is being taken up by large multi-national conglomerates and small businesses alike. The flexibility in operating securely from any location, the possibility to expand your storage to meet increasing data and business needs are the reasons why DRaaS is gaining popularity.
At the next board meeting, stand tall with your business manager as you make Disaster recovery an investment and not an insurance. Drop us a note or give us a call (817) 382 – 3005. We’re happy to answer all your questions.